SAP Sales/Service Cloud (C4C)
1. A sales rep says they cannot see newly created accounts in their C4C workcenter. How do you troubleshoot territory assignment, org model & access restrictions?
2. Activities created on mobile app are not syncing to the web version. What steps do you follow to check offline sync settings, scoping and sync logs?
3. Business wants to auto-assign leads based on product + region. How will you implement routing rules, work distribution, and rule contexts?
4. Customer complains that ticket SLA is not pausing during “Customer Waiting”. Which duration type, milestone, and pause configuration will you check?
5. Emails from Outlook plug-in are not creating interactions in C4C. How do you check groupware settings + EWS/Graph API + user sync settings?
6. A custom field added to Opportunity is not visible in reporting. What steps will you follow to validate OData exposure + data source extension + report refresh?
7. Service tickets created from emails show wrong account mapping. How do you debug auto-identification rules, email channel config & mapping logic?
SAP Commerce Cloud
8. Product price updates from ERP are not showing on storefront. What areas do you check in Backoffice, CronJobs, Price Row creation & cache invalidation?
9. Cart page is loading slowly after promotion activation. How do you analyze promotion engine logs, rule evaluation, and caching strategy?
10. Customer wants to enable guest checkout only for selected countries. How do you implement this using interceptors, checkout facade & OCC validation?
11. Product images are missing on PDP page for some SKUs. How do you debug media service, catalog sync, asset storage & CDN mapping?
12. Order replication to SAP S/4HANA is failing intermittently. What will you check in SCPI integrations, queues, payload mapping & order retry logic?
SAP Marketing Cloud / Emarsys
13. Contacts are not entering a journey despite matching segment criteria. How do you troubleshoot segment refresh, eligibility rules & data loading?
14. Email campaign shows high bounce rates for a specific GEO. What areas will you check in sender profile, IP warmup, DNS/SPF/DKIM settings?
15. Business wants real-time cart abandonment triggers. How do you design it using Web Extend, event triggers, automation center & product catalog sync?
16. Custom attributes from ERP are not appearing in segmentation. How do you analyze attribute mapping, staging area, import logs & segmentation modeling?
SAP Customer Data Cloud (CDC / Gigya)
17. Social login works for Google but fails for Facebook. What configuration areas do you review in Identity Providers, App Keys, and OAuth settings?
18. Customer wants dynamic consent rules based on region. How do you configure consent flows, schema changes & progressive profiling?
19. After migrating to RaaS, some user profiles show missing attributes. How do you debug schema mapping, data migration scripts & identity sync?
SAP CPQ
20. Pricing from ERP is not reflecting in CPQ quotes. How do you troubleshoot pricing API integration, cache, and ERP sync rules?
21. A product bundle is not applying discount rules. What will you inspect in configuration rules, eligibility, scripts & rule priority?
22. Customer wants approval workflows only for quotes exceeding 50 Lakhs. How would you configure approval rules + advanced formula logic?
Cross-Application Integration (SCPI / APIs)
23. C4C → Commerce Cloud customer sync is failing. What will you validate in iFlow mapping, communication arrangement, payload structure & tokens?
24. A CPQ quote must automatically create a Sales Cloud opportunity. How will you design event-based integration + OData service + error handling?
25. Webshop order created in Commerce Cloud is not appearing in Marketing Cloud for segmentation. How do you debug data collection, SCPI flows, and ID resolution?